ubicu
At Ubicu we value and respect your privacy. This Privacy Policy describes how we collect, use, store, share and protect the personal data of those who use our website and our mobile application (together, the “Platform”). Data is processed in compliance with Law 1581 of 2012, Decree 1377 of 2013 and other applicable regulations in Colombia.
Data controller
The controller responsible for processing personal data is Ubicu, located at Cl. 18 #118-250, Barrio Pance, Cali, Valle del Cauca, Colombia. For any matter related to your personal data you can write to us at ubicu.sistema@gmail.com.
Privacy and data protection
In compliance with Law 1581 of 2012 and other applicable regulations in Colombia, the personal data provided by users through this Platform will be treated confidentially and used solely for the purposes stated in this policy.
The data may be used to manage information requests, answer enquiries, send communications related to our services, improve the browsing experience and comply with legal or contractual obligations.
The data owner may exercise their rights of access, update, rectification, deletion and revocation of authorization by sending a request to ubicu.sistema@gmail.com.
Data we collect
Identification and account data
Name, email address, login credentials and other information you provide when creating or managing your account.
Health and therapy performance data
Ubicu is a support product for incentive respiratory therapy. The app may record data related to your performance in the breathing exercises, such as inhaled and exhaled volumes, the results of each session and your treatment progress. This data is considered sensitive data and receives a reinforced level of protection. It is processed only with your prior, express and informed authorization, for the purpose of providing the rehabilitation service and allowing follow-up by your treating professional.
Contact data
When you fill out the contact form, you provide us with your name, your email address and the message you wish to send us.
Technical and device data
For security, analytics and continuous service improvement purposes, this Platform may collect technical information associated with the device used to access it, including IP address, browser type, operating system, device identifiers, regional settings, date and time of access, pages visited and cookies.
This information will be treated under reasonable security measures and solely for the purposes described in this policy.
Purposes of processing
Personal data is processed for the following purposes:
- To provide and operate the services of the Platform.
- To enable clinical follow-up and remote supervision by the treating professional.
- To manage information requests and answer enquiries.
- To send communications related to our services.
- To improve the browsing experience and service quality through analytics.
- To ensure the security of the Platform.
- To comply with legal or contractual obligations.
Sharing with third parties
We do not sell or rent your personal data. We may share information with providers who supply us with hosting, analytics and technology support services, who act on our instructions and under confidentiality and security obligations. We may also disclose information when required by law or when necessary to protect our rights. This Platform uses first- and third-party cookies, as described below.
Information security
We implement technical, administrative and organizational measures aimed at protecting the confidentiality, integrity and availability of information. Nevertheless, no transmission of information over the Internet can be guaranteed as completely secure, so the user acknowledges the risks inherent in the use of public communication networks.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy or applicable legal obligations. Once those purposes have been fulfilled, the data will be securely deleted or anonymized.
Rights of the data owner
As the owner of the data, you have the right to:
- Know, access, update and rectify your personal data.
- Request proof of the authorization granted.
- Be informed about the use given to your data.
- File complaints with the Superintendency of Industry and Commerce for breaches of data protection regulations.
- Revoke the authorization and/or request the deletion of your data where applicable.
To exercise these rights, send your request to ubicu.sistema@gmail.com.
Account and data deletion
You can request the deletion of your account and the associated personal data — including the health data recorded in the app — by writing to ubicu.sistema@gmail.com with the subject “Data deletion”. We will handle your request within the timeframes provided by law and will delete or anonymize the information, except for that which we must retain due to a legal obligation.
Children’s privacy
The Platform is not directed to minors without the involvement of their legal guardian. When processing involves the data of children or adolescents, it will be carried out under the responsibility and authorization of their parents or legal guardians and/or the treating health professional, always in the best interests of the minor.
Cookies
This site uses first- and third-party cookies to analyze browsing patterns, optimize the operation of the platform and improve the user experience. Users can configure or disable cookies from their browser, although some site features may be affected.
Changes to this policy
We may update this Privacy Policy to reflect legal, technical or service changes. We will publish any modification on this same page, indicating the date of the last update. We recommend that you review it periodically.
Contact
If you have questions about this policy or about the processing of your data, write to us at ubicu.sistema@gmail.com or at the address Cl. 18 #118-250, Barrio Pance, Cali, Valle del Cauca, Colombia.